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Shipping & Warranty

Returns Policy

In the event of “out of box failure”, A&D AUSTRALASIA PTY LTD service department must be contacted on 0883018120 to report the fault. If directed to by A&D AUSTRALASIA PTY LTD technician, we will accept return of the sold item only if repacked in it’s original packaging and showing no signs of use, shipping included. For other technical or product failures, please refer to the “warranty” section below.

Shipping

Shipping can be effected to any Australian residential or company physical address (ie PO Box address are not accepted). We have a 95% ex-stock shipping efficiency but exact delivery status will be confirmed after checkout. Contact A&D AUSTRALASIA PTY LTD prior to completing your order if you wish to check availability of a specific item. A&D AUSTRALASIA PTY LTD use both courier and postal services throughout Australia and delivery times and charges vary depending on size of item and customer location. Typically, the following are common delivery performance for orders paid for by 12 noon Australian Eastern Time. Melbourne, Adelaide; next day. Sydney & Hobart; 2 days. Brisbane; 2-3 days. Perth, Darwin & FNQ 2-4 days.

Warranty

A&D AUSTRALASIA PTY LTD products have a reputation for reliability and long term performance and have warranty periods varying from 12 months to 5 years. In the unlikely event that your instrument does fail during our stated warranty period, A&D AUSTRALASIA PTY LTD offer a “back-to-base” warranty where you (the client) are liable for the cost of returning the faulty unit to an Australian A&D office as instructed by the A&D Service Team. If you suspect a fault exists then contact the A&D Service Team for further instruction. Some faults may be correctable via telephone or email advice (eg software related issues). Other faults will require you to obtain a “Returns Number” from A&D Service Department and follow their instructions regarding re-packing the unit. Upon inspection by A&D, if the fault is determined to be a valid warranty claim, A&D AUSTRALASIA PTY LTD will replace or repair the unit and will cover the shipping cost back to you. In the event the fault is not covered by the warranty, A&D AUSTRALASIA PTY LTD will not be liable for your return freight costs and an inspection/quotation fee may be charged at A&D AUSTRALASIA PTY LTD’s discretion.
Please click here for a copy of our in box warranty card.